Transformation

My life's work is to transform healthcare - from providing the tools and resources humans need to navigate the landscape to creating innovative business strategies and rallying teams around their execution. I'm known as a trusted and dynamic leader dedicated to transforming healthcare through member-experience, strategic alignment and execution. My reputation for leveraging end-to-end healthcare knowledge, creating clarity in ambiguity, leadership, and operational expertise to inspire teams and deliver sustainable change has earned leadership awards, national recognition and transformed teams. With over 20 years of experience spanning healthcare transformation, technical product innovation, and operational excellence, I collaborate effectively across organizations to create clarity, drive alignment, and unlock value for stakeholders.

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A few highlights from my decades of healthcare experience: 

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• Healthcare Innovation and Engagement

  • Designed and piloted an innovative engagement model using novel channels and messaging strategies.

  • Achieved 4x anticipated engagement and gained 3,000+ followers in five states within 60 days.

• End-to-End Experience Design

  • Spearheaded stakeholder-focused designs for benefit plans as well as specialty, home delivery, infusion, and community pharmacies.

  • Developed operating models and blueprints that improved system efficiency and drove multichannel engagement across a network of 50+ million members and 1 million providers, leveraging innovative digital tools to streamline processes and enhance user experiences.

  • Delivered $30M in operational savings and supported $60B in National Account wins over three years.

• Strategic Product Leadership

  • Led development of multiple products, go-to-market strategy and ongoing roadmaps

  • Oversaw development and deployment of digital provider transparency tools, integrating market data and sales insights.

  • Created product line extensions for commercial applications and ensured alignment with operational needs.

• Well-versed in analyzing multiple data sources and leveraging cross-industry best practices to develop competitive strategies and business differentiators.

• Leadership and Affordability Initiatives

  • Led strategic affordability programs, delivering $30M+ in savings while fostering cross-functional collaboration.

  • Acted as the primary liaison for regulatory bodies and professional associations to advance affordability goals.

• Customer and Stakeholder Engagement

  • Directed Pharmacy Experience and Net Promoter Score (NPS) initiatives for UnitedHealthcare's largest segment, driving satisfaction improvements.

  • Defined product strategy and member experience for a venture-backed startup, contributing to $70M in Series C funding